Support

Stuck, or something's wrong? Write to hello@ribbitjam.com and a person will answer.

Someone is being awful

Hold your finger on their ribbit (or tap the three dots) to mute, block or report them. Reports come straight to us, and we look at every one.

Ribbit Jam+

• Cancel or change it: on your iPhone, open Settings, tap your name, then Subscriptions. It's also in the app under Settings.
• Paid but it isn't showing: in the app, open Settings and tap "Restore purchase".
• Refunds are handled by Apple: reportaproblem.apple.com.

Delete my account

In the app: Settings, then "Delete my account", then tap again. Everything of yours goes at once. If you subscribed to Ribbit Jam+, cancel that with Apple too. Can't get into the app? Write to us from the email on your account.

No sound

Turn the volume up, then tap a ribbit. The pond plays by itself from there.